- A Tesla Model S sold via a third-party dealer had its Autopilot and self-driving features remotely disabled by the business.
- The owner discovered Tesla had carried out an “audit” of the car 3 days after selling it to the dealer he consequently bought it from, and chose the autopilot functions (amounting to $8,000) had actually not been spent for.
- The features were consequently eliminated when the automobile got its next software application update.
- Tesla verified to the owner it had actually eliminated the features, and stated he would have the ability to “acquire an upgrade” if he ‘d like them back.
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Tesla surreptitiously got rid of the self-driving functions from among its cars and trucks after it was offered to a dealership, according to a report from Jalopnik
When Alec bought the vehicle it was noted as coming with Tesla’s “Boosted Autopilot” and “Full Self Driving Ability” functions, as verified in paperwork seen by Jalopnik. Together the features amount to $8,000
Although Alec purchased the car on the understanding that Enhanced Autopilot and Full Self Driving would be part of the offer, both functions subsequently vanished.
A billing from Tesla later revealed that on November 18, 3 days after the vehicle was sold to the dealership, Tesla performed an “audit” of the car and chose the features had actually not been paid for. When the cars and truck received its next software application update in December, those features were from another location eliminated from the automobile.
Tesla’s client support confirmed this to Alec in an e-mail:
” Tesla has current [sic] identified circumstances of clients being improperly set up for Autopilot versions that they did not spend for. Because, there was an audit done to correct these instances. Your vehicle is one of the vehicles that was incorrectly set up for Auto-pilot. We recalled at your purchase history and unfortunately Full-Self Driving was not a function that you had actually spent for. We apologize for the confusion. If you are still interested in having those additional features we can begin the procedure to buy the upgrade.”
A Tesla spokesperson declined to comment on the case when called by Company Insider.
Tesla frequently utilizes its remote software rollouts to add functions to its automobiles, and to fix pre-existing ones. Examples include “pet dog mode,” developed to keep the cars and truck cool while an owner leaves their dog in it, and which Elon Musk promised to repair after a Tesla owner reported his vehicle had reached 85 degrees while in pet dog mode.
Having functions remotely gotten rid of is a much rarer occurrence and– particularly provided Tesla’s request for Alec to pay to have them re-installed– tosses up issues of what control vehicle makers can keep over automobiles after they’ve been sold.